Refund policy

30-day money-back guarantee
If the Barkwoo Music Box isn't right for your dog, send it back and we'll refund the price you paid for it. You have 30 days from the day you receive your order to ask for a return. The guarantee still applies after the Music Box has been used, and you don't need the original packaging. You'll need your order number or another proof of purchase.

How to start a return
Email us at contact@barkwoo.com within 30 days of receiving your order. Once we've confirmed your return, we'll email you a free prepaid return shipping label, with instructions on how and where to send your package. Return shipping is on us. Please ask us before you send anything back, because we can't accept items returned without a return request.

Refunds
We'll email you when your return arrives. Your refund goes to your original payment method, usually within 3–5 business days of the Music Box reaching us and no later than 10 business days. Your bank or card company may take a few more days to post it. If 15 business days have passed since your return arrived and you still don't see the refund, please email contact@barkwoo.com.

Damaged, faulty or wrong items
Please check your order when it arrives. If the Music Box is faulty or damaged, or you received the wrong item, email us at contact@barkwoo.com straight away so we can look into it and make it right.

Exchanges
The quickest way to get what you want is to return the item you have and, once we've confirmed the return, place a new order.

Questions
You can always email us about a return at contact@barkwoo.com.