Barkwoo Support & FAQs
Didn't find what you need? Email us at help@barkwoo.com.
Shipping
Where do you ship?
At Barkwoo, we understand the importance of fast and reliable shipping. That's why we offer free standard shipping on all domestic orders within the United States, including Alaska, Hawaii, and Puerto Rico. We do not currently ship internationally, but join our mailing list for updates.
How much does shipping cost?
We offer free standard shipping on all domestic orders within the United States, including Alaska, Hawaii, and Puerto Rico.
When will I receive my order?
Our orders arrive within 5-7 business days. If you need it more quickly, simply select the Expedited (2-4 business days) shipping option when you check out.
Do you ship to PO Boxes?
Yes.
How can I change my shipping address?
If your order is shipping to an incorrect address, please email help@barkwoo.com
Can I change or cancel my order?
Yes, if we're able to catch it in time, we can update your order! As soon as possible, please reach out to help@barkwoo.com.
Return
How do I place a return?
If you're not happy with your purchase, we're here to help! Our return policy allows you to return any item within 30 days of the purchase date. To start the return process, simply email us at help@ecommerce.com with your request and order number. We'll provide clear instructions on how to return the item, and once we receive it, we'll process your refund according to our Refund Policy. We want you to be satisfied with your purchase, so please don't hesitate to reach out if you have any questions or concerns.
What is your return policy?
If you're not happy with your purchase, we're here to help! Our return policy allows you to return any item within 30 days of the purchase date. To start the return process, simply email us at help@ecommerce.com with your request and order number. We'll provide clear instructions on how to return the item, and once we receive it, we'll process your refund according to our Refund Policy. We want you to be satisfied with your purchase, so please don't hesitate to reach out if you have any questions or concerns.
How long does it take to process a return?
Most returns are processed within 3-5 business days after the item has been received.
Billing
When is my credit card charged?
Your credit card will be charged during order processing, typically 1-2 business days.
What type of payments do you accept?
We accept all major types of payment, including Visa, Mastercard, American Express, Apple Pay, and Google Pay.
Order
How can I check the status of my order?
Once your order ships, you will be sent an email notification containing a link to order tracking information. On occasion, it may take up to 1-2 business days for the carrier to provide tracking information. If you have any inquiries, please contact help@barkwoo.com.
How can I update my order?
If you would like to update your order, please contact us at help@barkwoo.com. We will do our best to help you with any changes you may need to make to your order.
Product
What are the size guidelines for Barkwoo?
Barkwoo comes in one size and is designed to be lightweight and comfortable enough to be worn by dogs of all sizes. It easily attaches to any dog collar.
Do I need a special collar for Barkwoo?
No, it easily attaches to any dog collar.
Is Barkwoo waterproof?
Barkwoo is splashproof, so it should be safe for your dog to wear it in the rain or get it wet intermittently. However, we do not recommend submerging it in water or washing it.
Can I try Barkwoo music?
Yes, please take a look at our music page to get a taste of what Barkwoo music is all about.
Is there research on music’s impact on dogs?
Yes, there are many studies that suggest positive effects of music on dogs. Please refer to our music page to find out more about it.
I have 2 dogs, should I get separate Barkwoos for them?
Yes, Barkwoo's speakers are adjusted for your dog's ears only so that the sound is not too loud for them and also so that you don't have to listen to the same music with them. If you have two dogs, you will need separate Barkwoos for them so they can both enjoy it.
Does Barkwoo help with aggressive behavior?
Barkwoo is backed by research showing that music has a calming effect on dogs. In a 2015 study, classical music reduced environmental stress in kenneled dogs leading to less aggressive behavior and barking. In fact, the research suggests that this type of music actually increased the rate of adoption. This means that Barkwoo can provide a safe and natural way to help your pet feel more relaxed in stressful environments. With Barkwoo, you can be sure that your dog is getting the best possible care. For a more comprehensive list of scientific studies on this topic, please visit our research page.
Does Barkwoo help with excessive barking?
Barkwoo is backed by research showing that music has a calming effect on dogs. In a 2015 study, classical music reduced environmental stress in kenneled dogs leading to less aggressive behavior and barking. In fact, the research suggests that this type of music actually increased the rate of adoption. This means that Barkwoo can provide a safe and natural way to help your pet feel more relaxed in stressful environments. With Barkwoo, you can be sure that your dog is getting the best possible care. For a more comprehensive list of scientific studies on this topic, please visit our research page.